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9
applicants
Call Centre Coach
at Shumeeze in Cape Town
CALL CENTRE COACH
DEPARTMENT: COMMUNICATION AND LIAISON
Applications are invited FROM findcallcentrejobs_persons who are in possession of a diploma in communication or
certificate in Contact Centre operations, or an equivalent qualification or appropriate experience
Good knowledge and experience of the contact centre systems and procedures is essential.
Knowledge and experience of the financial services industry, regulatory and customer service
environment are a necessity for this position. Managerial or supervisory experience will be an
added advantage.
Responsibilities and duties will include but not limited to:
• Assist with overseeing the effective functioning of the contact centre;
• Monitor productivity improvement programmes and operating strategies;
• Monitor systems and procedures required for the contact centre;
• Manage daily performance of contact centre staff and resource needs;
• Compile and interpret reports based on call statistics/volumes.
Other Attributes:
• Excellent communication (oral and written)
• Interpersonal skills
• Planning and Organisational skills.
• The ability to lead a team, including customer focus,
• Analytical skills
• Take initiative
• Computer literacy.
DEPARTMENT: COMMUNICATION AND LIAISON
Applications are invited FROM findcallcentrejobs_persons who are in possession of a diploma in communication or
certificate in Contact Centre operations, or an equivalent qualification or appropriate experience
Good knowledge and experience of the contact centre systems and procedures is essential.
Knowledge and experience of the financial services industry, regulatory and customer service
environment are a necessity for this position. Managerial or supervisory experience will be an
added advantage.
Responsibilities and duties will include but not limited to:
• Assist with overseeing the effective functioning of the contact centre;
• Monitor productivity improvement programmes and operating strategies;
• Monitor systems and procedures required for the contact centre;
• Manage daily performance of contact centre staff and resource needs;
• Compile and interpret reports based on call statistics/volumes.
Other Attributes:
• Excellent communication (oral and written)
• Interpersonal skills
• Planning and Organisational skills.
• The ability to lead a team, including customer focus,
• Analytical skills
• Take initiative
• Computer literacy.
» Apply now
Published at 06-01-2009
Viewed: 497 times
Viewed: 497 times
